Privacy Policy

Thank you for taking the time to read our privacy policy (the “Privacy Policy”). At Free Agency (“Free Agency”, “we”, or “us”), your privacy is of the utmost importance. We want you to be fully informed about the information we collect, how it is used, shared, and protected, as well as the choices you have with it and explain the privacy and data practices at Free Agency.

We help our business customers (“Customers”) by providing marketing services (human and automated), including CMO services, responding to online reviews, responding to service requests, generating and responding to leads, and otherwise providing marketing services (collectively, our “Services”). This Privacy Policy sets out how we collect, use, process, store, and disclose personal information in providing the Services.

PERSONAL INFORMATION WE COLLECT
HOW WE USE PERSONAL INFORMATION
HOW WE DISCLOSE PERSONAL INFORMATION
PRIVACY CHOICES
USE OF COOKIES AND TRACKING TECHNOLOGIES
SECURITY
RETENTION
U.S. STATE-SPECIFIC NOTICE
CHILDREN’S PRIVACY
THIRD-PARTY LINKS
CHANGES TO THIS PRIVACY POLICY
CONTACT US

1. PERSONAL INFORMATION WE COLLECT

Website Visitors and Customer Information:

Free Agency collects various information on our website visitors and Customers, including:

Employment information including name, title company email, company name, company website URL.
Correspondence with us, which may include any personal information provided during an email or chat correspondence with our customer service or sales team.
Billing and administrative finance information.
Information about how our Customers use our Services, including time spent on our website, pages viewed, and metadata associated with website interactions. See below for more information about cookies and tracking technologies used on our website.

Our Customer’s End Client Information:

When our Customers use our Services, they may enable Free Agency to process various types of personal information on their End Clients. Below, we provide a list of the commonly processed personal information of End Clients. Please note, the below list is not exhaustive of all personal information, and is intended to serve as a sample set.

A list of existing clients’ business information in order to identify prospective similar clients.
Contact information for clients such as name, email address, company, and phone number.
Information shared in email, chat, phone calls or SMS correspondence between prospective or existing Clients and Customers.
Information provided in service requests sent to Customers or ads in search of services provided by Customers.
Information provided in reviews of our Customer’s services..
Payment information used for Customer billing, and billing activities.

2. HOW WE USE PERSONAL INFORMATION

Subject to the terms of our client agreements, we may use personal information for the following purposes:

To provide our Services, including chat, SMS, and telephone correspondence. Free Agency operates exclusively on behalf of our Customers, and does not use Customer personal information for its own benefit or to assist any other Customers.
To help us communicate with you through our email updates.
To respond to your inquiries and provide customer support..
To improve our products and Services, including training our artificial intelligence models.
To authenticate, verify, or otherwise ensure compliance with Customer written instructions or to mitigate the risk of fraud.
For payment processing.
For marketing and advertising, including generating and responding to potential End Clients for our Customers.
For any legal purpose necessary, including IP protection, or if Free Agency is required to process information as a result of a court order or other legal or regulatory proceeding.
Otherwise, with your consent.

We may use aggregated or anonymous information to ensure our Services are serving their intended purposes and for product improvements.

3. HOW WE DISCLOSE PERSONAL INFORMATION

Our Services provide Customers with the ability to synchronize certain external software or data applications with Free Agency, which may include the transfer of personal information. Some of the types of software, services and applications that support Free Agency are:

Customer Support, including chat or SMS functionality.
Customer Relationship Management, including contact management and billing.
Call Centers.
Email and SMS Communications Service Providers.

Subject to client agreements, we may disclose Customers information in order to:

Protect the legal rights of our company, our employees, our agents, and our affiliates.
Protect the safety and security of those who access and use our Services.
Detect and protect against fraud.
Comply with law or legal process.
Complete a legal transaction related to the sale of our business or any assets.

Free Agency may share aggregate or anonymous information for any purpose. This means that the information we share does not identify specific individuals, or is combined with other data to protect your privacy.

4. PRIVACY CHOICES

You may exercise the following choices with our use of your personal information:

Access the personal information we maintain about you.
Delete the personal information we maintain about you.
Correct inaccurate personal information we maintain about you
Opt out of certain uses of your personal information, notably:
- Marketing Emails: To opt out of marketing e-mail communications, you may click the ‘unsubscribe’ link in the marketing emails.
- Marketing Text Messages: To opt out of marketing text messages, you must reply STOP to the text message. You agree that texting ‘STOP’ in response to our text message is the only reasonable method of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than ‘STOP’ or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
- Tailored advertising using cookies: Refer to our list of cookies and tracking technologies below.

You can exercise these rights by contacting us at [email protected].

If you are a current or former employee of one of our enterprise Customers, and you would like to fulfill your rights to the personal information we maintain about you on behalf of our Customer, please contact a representative of that Customer rather than email us with your request. We cannot provide personal information about a specific individual on behalf of a customer without their express written instructions.

5. USE OF COOKIES AND TRACKING TECHNOLOGIES

Like many companies, we use cookies and similar technologies (such as clear gifs, web beacons, tags, and similar technologies) to collect information about your browsing activities, your interactions with websites and our Services, and to serve tailored ads and for the purposes described in this Privacy Policy. There are a number of ways to opt out of having your online activity and device data collected through these services, which we summarize below:

Opting out of cookie use in our Cookie Preferences. You can opt out of cookies via our cookie preferences center.
Advertising Industry Opt-Out Tools. You can also use these opt-out options to limit use of your information for interest-based advertising online or in apps by visiting http://optout.aboutads.info.
With Each of Our Vendors Individually. The following advertising or marketing services partners offer opt-out features that let you opt-out of use of your information for interest-based advertising or profiling:

Third Party Advertising Services
Google	Google Advertising Opt Out
Meta (Facebook)	Meta Privacy Policy
Analytics
Google Analytics	Google Analytics Opt Out
ActiveCampaign (email)	ActiveCampaign Cookie Policy

Please note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

6. SECURITY

We maintain reasonable safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. Despite our efforts, we cannot guarantee that unauthorized access or use will never occur. It is important that you take steps to keep your information safe and secure. Choose an account password that is hard for others to guess and don’t reveal it to third parties. If you use a shared public computer, do not opt to have your login ID or password remembered and be sure to log out of your account when you finish.

7. RETENTION

We will retain Customer personal information according to the terms of our written agreements.

8. U.S. STATE-SPECIFIC NOTICE

Some U.S. states have enacted comprehensive privacy laws. The California Consumer Privacy Act, as amended by the California Privacy Rights Act or “CPRA” (collectively, the “CCPA”), the Virginia Consumer Data Protection Act (“VCDPA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”), the Oregon Consumer Privacy Act (“OCPA”), the Texas Data Privacy and Security Act (“TDPSA”), and the Montana Consumer Data Privacy Act (“MTCDPA”) create additional privacy obligations for businesses and provide their residents with additional privacy rights.

Additional Privacy Rights:

In addition to the rights granted above, if you are a resident of California, Virginia, Colorado, Connecticut, Utah, Oregon, Texas, or Montana you have the right to:

Opt out of the “sale or share” of your personal information for the purpose of targeted advertising. We do not “sell or share” your personal information as defined by these privacy laws. However, some third party cookies placed on our website may be considered a ‘sale or a share’. You may opt out of such cookies as detailed in ‘Use Of Cookies And Tracking Technologies’ section (above).

You can exercise these rights by emailing us at privacy@freeagency.ai.

Business/Controller Designation:

Free Agency operates as a ‘Controller’ (and a ‘Business’ under the CCPA) with respect to processing our Customer information and as a ‘Processor’ (and a ‘Service Provider’ under the CCPA) with respect to End Client information.

9. CHILDREN’S PRIVACY

We do not intentionally collect any personal information from children under the age of 16. If you believe we have obtained personal information associated with children under the age of 16, please contact us at [email protected] and we will delete it.

10. THIRD-PARTY LINKS

The Services may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of any other site that collects personally identifiable information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time as we update or expand our Services. If we make material changes, we will post the updated Privacy Policy on this page with a ‘Last Updated’ effective date of the revisions. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Services.

12. CONTACT US

If you have any questions about our privacy or security practices, or if you are a Free Agency Customer and would like to request access to or correction of your personal information, you can contact us by email at [email protected] or at:

ATTN: Privacy Team

Free Agent LLC, DBA Free Agency