Every play

  1. Budget & growthAug 7, 20267 min read

    Roto-Rooter just spent $3.1 million more to get fewer leads

    Nobody in this industry shows you their lead counts. Not the consolidator buying up your market.

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  2. Lead sourcesJul 24, 20269 min read

    LSA is moving to Google Ads: the hottest take (it’s lukewarm)

    If you run Local Services Ads, your inbox had a busy week.

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  3. Budget & growthJul 10, 202616 min read

    The state of the HVAC industry in 2026: price increases, private equity, and beating both

    You already know the headline numbers, because you lived them this year. Equipment costs that make you wince before you update the pricebook.

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  4. Budget & growthJun 7, 202615 min read

    How to Calculate Market Share for 9 Trades Benchmarked

    At some point a pitch deck told you your market share. Maybe it said 2%.

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  5. Budget & growthJun 4, 202613 min read

    The Greenfield Marketing Checklist: What to Do, in What Order, by When

    Nobody fails a greenfield launch on launch day.

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  6. Budget & growthJun 1, 202617 min read

    Greenfield or Tuck-In: What Each Expansion Path Actually Costs

    The cheapest thing about your home market is the part you stopped paying for fifteen years ago.

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  7. Budget & growthMay 29, 20268 min read

    New trade or new market: how to decide where your next $5M comes from

    You came home from the last conference with two case studies and no decision. One peer just launched a plumbing division and can’t stop talking about cross-sell revenue.

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  8. Search & AIMay 26, 20267 min read

    UPDATED: ChatGPT Ads Manager Now Available For Local Services (May 2026)

    On Friday, OpenAI quietly shipped state, DMA, and ZIP code geo targeting in the ChatGPT Ads Manager.

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  9. Search & AIMay 14, 202610 min read

    How to Critique an SEO Report When the Graph Is Always Green

    You’re in the quarterly review. Every chart is green, every arrow up, and your booked jobs are flat.

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  10. Budget & growthMay 7, 20267 min read

    How to Add a Trade Without Starting in the Hole

    Someone has probably told you what a new division costs. Maybe a coach, maybe the guy at Pantheon who added plumbing last year, maybe just the math in your own head.

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  11. Budget & growthMay 1, 20265 min read

    How Much Should Contractors Spend on Marketing in 2026? [3 Examples + Free Calculator]

    It’s one of the most common questions contractors ask—and one of the least useful without context.

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  12. Follow-up & opsApr 24, 20267 min read

    SMS Template Pack: 13 Automations Built for Home Services

    A lead form fills out at 9:12 AM Tuesday. Your CSR is in the morning rush: three dispatches to sort, a tech asking where the truck keys ended up, the phone ringing off the hook.

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  13. Search & AIApr 17, 202613 min read

    New Study Correlates LLM Ranking Heavily With SERP Ranking. Is AEO Just SEO?

    You saw the post on Facebook. An industry marketer you’ve followed for a while was announcing their proprietary AI Visibility Engine.

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  14. Search & AIApr 3, 202612 min read

    Competitor Conquesting in Google Ads: What Your Agency Won’t Tell You Before You Turn It On

    It usually doesn’t come up in the big strategy presentation. It comes up three months in, on a call with your Google Ads specialist, almost casually.

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  15. Lead sourcesMar 19, 20268 min read

    How to Target Homeowners by Home Age on Meta Ads

    If you’re running Meta ads for an HVAC or plumbing company and haven’t tried home age targeting, there’s a reasonable chance you’re paying to reach people who rent.

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  16. Follow-up & opsMar 12, 20267 min read

    The Ritz-Carlton Doesn’t Make Plumbers. But If It Did…

    An article written by our friend Yossi Wachtel, Founder & President of Monkey Wrench Plumbing, Heating, Air & Electric, whose stories we liked so much, we asked to be a…

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  17. Agencies & hiringMar 6, 20267 min read

    WTF is ROAS “Potential”?

    Let’s start with what ROAS actually is, because the industry has done a remarkable job of confusing a straightforward concept.

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  18. Follow-up & opsFeb 13, 20265 min read

    Humans vs AI: CSR Edition

    Everyone loves the carefully curated AI voice demo. The voice is calm. The responses are fast.

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  19. Follow-up & opsFeb 6, 20263 min read

    5-Step Open Estimate Follow-Up That Sells Without Selling

    Most contractors lose estimates for boring reasons. Not price. Not competition. They lose because they go silent, or worse, they follow up like a desperate coupon email.

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  20. Budget & growthJan 29, 20264 min read

    The Guaranteed Way to Cut Your CAC in Half

    Most contractors think they have a marketing problem.

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  21. Follow-up & opsJan 23, 20264 min read

    MarketingPro vs Chiirp vs Hatch

    One of the most common questions I get from home service business owners using ServiceTitan is: “Should I be using MarketingPro, Hatch, or Chiirp?”

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  22. Search & AIJan 16, 20265 min read

    How the SEO Playbook Changes as Websites Grow

    SEO has a habit of becoming repetitive. Publish a few blogs each month. Build a few backlinks.

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  23. Lead sourcesDec 19, 20259 min read

    Lead Aggregators Case Study: Grasshopper Group

    Last week, I wrote about lead aggregators as ROAS arbitrage.

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  24. Lead sourcesDec 11, 20258 min read

    Stop Overpaying Google: How To Use Lead Aggregators For ROAS Arbitrage

    Most contractors only think in channels. Google. LSA. Meta. Maybe Yelp if their rep won’t stop calling.

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  25. Agencies & hiringNov 12, 20258 min read

    10-Point Google Ads Audit Checklist for Contractors (No-BS Version)

    This Google Ads audit for contractors is intentionally designed to help you maximize your returns not by way of inflating numbers but by way of cutting bullshit.

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  26. Lead sourcesSep 5, 20253 min read

    Google LSA Credits Are Not Dead

    There’s been a myth floating around contractor circles this past year: Google killed off LSA credits.

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  27. Search & AIAug 22, 20253 min read

    Ads Are Coming To Google AI Mode By Q4, 2025

    And we’ve gotten ahold of the internal document thanks to AdAge . In short, Google AI Mode isn’t a fluffy experiment.

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  28. Lead sourcesAug 20, 20255 min read

    LSA Update 2025: Google Verified Badge Replaces Guaranteed & Screened

    Google is killing off the Google Guaranteed and Google Screened badges.

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  29. Budget & growthAug 15, 20255 min read

    Why Doubling Your Marketing Budget Won’t Double Your Revenue

    Most contractors, and any business trying to scale revenue via marketing, have heard the old-school advice: “Spend 5–10% of your revenue on marketing.”

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  30. Search & AIJul 24, 20255 min read

    Google AI Ads: How to Get Ads in Google’s AI Overviews Using AI Max

    (No, AI Max alone won’t enable Google AI Overview Ads, but it sure stacks the deck in your favor.)

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  31. Search & AIJul 18, 20258 min read

    How We Structure Google Ads Conversion Actions (The Right Way) After Importing From ServiceTitan

    If your Google Ads account is optimizing for phone calls from the same customer five times in one day… you’re not optimizing for revenue, you’re optimizing for Karen.

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  32. Follow-up & opsJun 23, 20256 min read

    Marketing vs Operations: How to Increase ROAS by Playing as a Team

    Let’s be clear—business owners care about one thing: revenue. ROAS (Return on Ad Spend) is the scoreboard that shows whether marketing is turning dollars into more dollars.

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  33. Search & AIJun 19, 20256 min read

    PMax Reporting: How Google Finally Opened The Black Box

    Advertisers everywhere, rejoice: Performance Max reporting finally shows its cards.

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  34. Search & AIJun 12, 20253 min read

    Brand vs Non-Brand PPC: The Hidden Cost of Blended ROAS

    Let’s get real: PPC is one of the easiest places to lie to yourself—and the biggest culprit is blended reporting .

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  35. Agencies & hiringMay 25, 20255 min read

    The 12 Point Home Services Agency Interview Checklist

    Let’s be blunt: you’re not hiring an agency to have more meetings. You’re hiring one to get results.

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  36. Agencies & hiringMay 10, 20253 min read

    Working With A Full-Service Marketing Agency? Why One-Stop Shops Fail at Scale

    You’re not wrong for wanting one full-service marketing agency to handle it all. You’re just not scaling strategically.

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  37. Agencies & hiringApr 18, 20255 min read

    Why Contractors Hate Agencies—And Why We Exist

    A year ago, I was at the peak of my career—finally landing a C-suite role, leading elite digital ad teams, and putting up numbers that most marketers only talk about in hypotheticals.

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  38. Agencies & hiringMar 23, 202513 min read

    The Future Is Fractional: What Contractors Can Learn From Big Tech

    Walk into any tradeshow, conference, or Facebook contractor group right now, and you’ll hear the same conversations recycled on loop: “How are you guys recruiting?”

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  39. Agencies & hiringDec 10, 20248 min read

    In-House Marketing: When Should You Make the Switch?

    It’s a question we’ve been asked a thousand times by home service companies looking to scale: “At what point should we move to in-house marketing?”

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  40. Search & AISep 15, 20246 min read

    Smart Bidding = Speed & Signal Bidding

    What is your take on Google’s Smart Bidding? It’s a make-or-break question we ask every Google Ads applicant and one that more and more clients are asking Agencies.

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  41. Lead sourcesJun 29, 20246 min read

    PSA on LSA Ranking

    In the competitive landscape of home services, many business owners are on the hunt for a magic bullet to propel their Local Service Ads (LSA) rankings into the top three.

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  42. Follow-up & opsJan 15, 20247 min read

    How To Automate Review Responses For Google Business Profile

    In today’s fast-paced digital landscape, time is not just a resource; it’s the backbone of effective business management.

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The toolbox

Steal these. They're free.

Checklists, calculators and templates you can put to work this week.

  1. Checklist13 min readThe Greenfield Marketing Checklist: What to Do, in What Order, by WhenNobody fails a greenfield launch on launch day.
  2. Checklist8 min read10-Point Google Ads Audit Checklist for Contractors (No-BS Version)This Google Ads audit for contractors is intentionally designed to help you maximize your returns not by way of inflating numbers but by way of cutting bullshit.
  3. Checklist5 min readThe 12 Point Home Services Agency Interview ChecklistLet’s be blunt: you’re not hiring an agency to have more meetings. You’re hiring one to get results.
  4. Calculator15 min readHow to Calculate Market Share for 9 Trades BenchmarkedAt some point a pitch deck told you your market share. Maybe it said 2%.
  5. Calculator5 min readHow Much Should Contractors Spend on Marketing in 2026? [3 Examples + Free Calculator]It’s one of the most common questions contractors ask—and one of the least useful without context.
  6. Templates7 min readSMS Template Pack: 13 Automations Built for Home ServicesA lead form fills out at 9:12 AM Tuesday. Your CSR is in the morning rush: three dispatches to sort, a tech asking where the truck keys ended up, the phone ringing off the hook.
  7. Templates3 min read5-Step Open Estimate Follow-Up That Sells Without SellingMost contractors lose estimates for boring reasons. Not price. Not competition. They lose because they go silent, or worse, they follow up like a desperate coupon email.
  8. Case study9 min readLead Aggregators Case Study: Grasshopper GroupLast week, I wrote about lead aggregators as ROAS arbitrage.